Hospital Policies

Appointment Policy

 To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.  If your pet is sick, we WILL fit you in, but please call first. 

For your convenience, 'drop-off' appointments are available at no additional charge. A 'drop-off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to 'drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he/she will give you a call to go over the diagnosis and to give you discharge instructions.  We ask that you please allow 5-10 minutes at the 'drop-off' for the technicians to go over any details regarding the appointment and to fill out paperwork. 

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask that all pets be on a leash or in a carrier before entering the waiting room. 

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks.  We also offer CareCredit.